Rescheduling Policy

Deposit fee of 30% or PHP1,000 (whichever is higher) is paid in advance to secure your chosen date. It is non-refundable should you cancel, but is transferable to another date if you wish to amend your booking, please check the clauses below.

To ensure we can accommodate your needs while also being fair to our clients and our business operations, we have implemented the following rescheduling policy:

1. Same-Day Rescheduling / No-show: If you reschedule or cancel on the day of your original appointment, your deposit fee is forfeited, and you must schedule a new booking.
2. Rescheduling Fees:
   • Within 3 Days: If you reschedule within 3 days of your original appointment, an additional charge of PHP 1,000 will incur.
   • Within One Week: If you reschedule within one week (or less) but more than 3 days before your appointment, an additional charge of PHP 500 will incur.
   • More Than One Week: If you reschedule more than one week prior to your original appointment date, there will be no additional fee.
3. Rescheduling Window: You can reschedule your session only within three months of your original appointment.
4. Rescheduling Limits: You can reschedule up to 2 times. If you wish to reschedule a third time, your booking will be considered new, and you will need to pay the deposit fee again.
5. Same Package Rebooking: You can only rebook the same package you originally availed.
6. Emergency and Special Cases:
   • Special considerations will be applied on a case-by-case basis, and the client may not need to pay the full amount, but costs incurred by individual vendors/suppliers will still apply.
     
   • Emergency Cases: Please contact us as soon as possible to discuss rescheduling or cancellation options.
   • Medical Rescheduling: In cases of rescheduling due to medical reasons, please provide relevant documentation to arrange a suitable alternative date and time.
   • Acts of God: In the event of cancellation caused by Acts of God, please contact us as soon as possible to discuss rescheduling or cancellation options.
7. Mid-session Cancellation: If a session is started but must be canceled due to unforeseen circumstances, you will be charged 70% of the total package. You have the option to reschedule the session.

Cancellation Policy

We understand that plans can change unexpectedly. Our cancellation policy is designed to be fair to both our clients and our business operations, ensuring clear communication and mutual understanding.

1. Deposit and Booking Fees:
   • The deposit fee paid in advance to secure your chosen date is non-refundable if you cancel your session.
2. Same-Day Cancellations:
   • If you cancel on the day of your original appointment, your deposit fee will be forfeited, and you will need to schedule a new booking.
3. No-Show:
   • No refund will be given under any circumstances if you fail to attend the session on the day and at the time listed when the booking was made.
4. Emergency and Special Cases:
   • In cases of emergencies, such as medical issues or Acts of God (typhoon, earthquake, disaster, fire, death, etc.), please contact us as soon as possible. Special consideration will be applied on a case-by-case basis.
5. Mid-Session Cancellations:
   • If a session has started but must be canceled due to unforeseen circumstances, you will be charged 70% of the total package price. You have the option to reschedule the remaining session.

Refund Policy

At Cimmaroon Photography, we strive to deliver exceptional service and high-quality products to our clients. Our refund policy is designed to align with our rescheduling policy and provide clarity on how we handle refunds under various circumstances:

1. Unforeseen Incidents:
   • In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Cimmaroon Photography from shooting on a scheduled date, we will offer to reschedule the session to a new date or refund the client’s deposit if applicable. Please read our rescheduling and cancellation policy.
2. Nature of Digital Photography:
   • Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned, Cimmaroon Photography has a strict NO REFUND POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Cimmaroon Photography sent the buyer the correct photograph), it is considered non-refundable.
3. Incorrect Photo Selection:
   • If a buyer has selected and purchased an incorrect photo, he/she must notify Cimmaroon Photography before receiving the “incorrect” photograph. We will then correct the mistake and send the correct photo at no additional charge.
4. Photo Dislikes and Errors:
   • Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received it, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Cimmaroon Photography will send the correct photo to the buyer free of charge.
5. Re-edit Requests:
   • Clients may request to re-edit pictures with consideration. You may select up to the number of photos promised in the package you availed. For example, for full packages, you can select up to 50 photos, and for digital packages, you can select up to 30 photos. Please read our re-editing policy.

Photo printing and custom products, Pick-up, and Delivery Policy

All prints and products are subject to sales tax and shipping, when applicable. Due to the nature of custom photography, all sales are final with no refunds. Cimmaroon Photography guarantees that the portraits you receive meet the highest standards and works with customers to approve designs and custom work before orders are placed.

For complete details, please read our photo books and print order policies here.

Re-editing Policy

Feedback Timeline:

• Clients must provide feedback within 3 days of receiving the initial edit (video or photo). If feedback is not provided within this timeframe, we will not be able to work on the feedback.

Processing Period:

• Video Reediting: Once feedback is received, the re-editing process will be completed within 1 month.
• Photo Reediting: Once feedback is received, the re-editing process will be completed within 1 week.

Last update: July 30, 2024